FAQ

How long does order processing take?

Orders usually take 1–3 business days to process before shipping.

Do you offer free shipping?

Yes. Gemsovra offers free standard shipping on all orders.

Do you offer expedited shipping?

Yes. Expedited shipping is available for an additional $9.99.

How can I track my order?

Once your order ships, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to update.

Can I return or exchange my order?

Yes. We offer free returns and exchanges within 30 days of delivery, as long as the item is unused, unworn, and in original condition.

What should I do if my item arrives damaged or incorrect?

Please contact us at support@gemsovra.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Does Gemsovra offer a warranty?

Yes. We offer a 1-year quality warranty for eligible manufacturing or quality issues.

Is Gemsovra affiliated with designer brands?

No. Gemsovra is an independent jewelry store. Our products are luxury-inspired and are not affiliated with, endorsed by, or connected to any designer brand.

How can I contact customer support?

You can contact us at support@gemsovra.com. Our support team will be happy to help.