Returns & Exchanges Policy

Returns & Exchanges Policy

At Gemsovra, we want every customer to love their leather bags, wallets, and accessories. If you are not completely satisfied with your purchase, we are happy to offer a return or exchange within the conditions outlined below.

Return & Exchange Period

Customers may request a return or exchange within 30 days of delivery.

To be eligible, the item must:

  • Be unused and unworn

  • Be in original condition

  • Include original packaging, tags, and accessories

  • Have no signs of use, damage, stains, or alteration

Items that show signs of wear or use will not be accepted.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer support team:

Email: support@gemsovra.com

Please include:

  • Order number

  • Reason for return or exchange

  • Clear photos of the item

  • Any relevant details regarding your request

Please wait for approval from Gemsovra before sending any items back. Returns sent without prior authorization may not be accepted.

Return Conditions

To protect the quality and hygiene of our products, returned items must meet the following requirements:

  • The product must be in resalable condition.

  • The product must not have been used, worn, washed, or modified.

  • The product must be returned with all original accessories and packaging.

Gemsovra reserves the right to refuse returns that do not meet these requirements.

Return Shipping

For returns due to personal preference, such as:

  • Change of mind

  • Incorrect size selection

  • Ordering the wrong style

  • Personal preference differences

the customer is responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect, Gemsovra will review the issue and provide an appropriate solution.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.

  • The refund amount will exclude any non-refundable shipping fees, if applicable.

  • Processing times may vary depending on your payment provider.

Please allow several business days for the refund to appear in your account after processing.

Exchanges

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, Gemsovra may provide an alternative solution, including store credit or a refund according to the circumstances.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items showing signs of use or wear

  • Items damaged due to improper care or handling

  • Items altered or modified after delivery

  • Clearance or final sale items (unless required by applicable laws)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos or videos showing the issue

  • Packaging photos if applicable

Our team will review your request and provide the best possible solution.

Important Notes

  • Return requests submitted after the eligible return period may not be accepted.

  • Customers are responsible for ensuring returned packages are properly packed and tracked.

  • Gemsovra is not responsible for items lost or damaged during customer-arranged return shipping.

  • Products purchased through unauthorized sellers are not eligible for returns or exchanges.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact:

Email: support@gemsovra.com