1-Year Quality Warranty

Gemsovra offers a 1-year quality warranty on eligible jewelry purchases.

What the Warranty Covers

Our warranty covers manufacturing defects and quality issues under normal use, such as:

Broken clasps or chains due to a manufacturing defect
Loose stones caused by production defects
Quality-related issues not caused by misuse

What the Warranty Does Not Cover

The warranty does not cover:

Normal wear and tear
Scratches, dents, or fading caused by daily use
Damage caused by water, chemicals, perfume, cosmetics, or improper storage
Lost or stolen items
Damage caused by accidental pulling, dropping, or misuse
Unauthorized repairs or modifications

How to Request Warranty Support

Please email support@gemsovra.com with:

Your order number
A description of the issue
Clear photos or videos of the item

Our team will review your request and provide a suitable solution, which may include repair, replacement, store credit, or another resolution depending on the situation.