Shipping Policy

Gemsovra aims to provide clear and reliable shipping information for every order.

Free Standard Shipping

We offer free standard shipping on eligible orders worldwide.

Optional expedited shipping may be available for certain destinations for an additional charge displayed at checkout.

Processing Time

Most orders are processed within:

1–3 business days

Business days generally exclude weekends and public holidays.

Processing time is separate from shipping transit time.

Estimated Delivery Times

These delivery times are estimates rather than guaranteed delivery dates.

Expedited Shipping

Expedited shipping may be available for certain destinations for approximately $9.99.

Available shipping options and applicable charges will be displayed at checkout.

Tracking

Once an order ships, we normally send a shipping confirmation email with tracking information.

Please allow approximately 24–72 hours for tracking updates to become active.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Customs and Import Charges

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

Unless these charges are specifically included at checkout, they may be the responsibility of the recipient.

Shipping Delays

Delivery may be affected by:

• Customs processing
• Weather
• Public holidays
• Carrier delays
• Transportation disruptions
• Local delivery restrictions
• High-volume sales periods

These circumstances may be outside Gemsovra's direct control.

Lost or Delayed Packages

If tracking has not updated for an extended period or your package appears lost, please contact:

support@gemsovra.com

Include your order number and tracking information.

Package Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check:

• Your mailbox
• Safe delivery locations
• Building reception
• Household members
• Neighbors

You may also contact the local carrier.

If the package still cannot be located, contact us.

Contact Us

For shipping questions Email: support@gemsovra.com